Delivery Policy

Effective Date: February 7, 2025

At Coolviraltech, we are committed to providing timely, reliable, and efficient delivery of your orders. Our Delivery Policy outlines all necessary details about shipping times, costs, and procedures to ensure you have a smooth and satisfactory experience when receiving your purchases.

1. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs, whether you need your products delivered quickly or prefer a more economical option. The available shipping methods and costs will be calculated during the checkout process based on your order details and delivery location.

  • Standard Shipping: Typically takes 5–7 business days to arrive, depending on your location. This is the most affordable option and ideal for non-urgent orders.

  • Expedited Shipping: Takes 2–3 business days to arrive. If you need your order sooner, this option provides faster processing and delivery.

  • Overnight Shipping: For urgent orders, we offer overnight shipping, which guarantees next-day delivery for orders placed before 12 PM (EST).

  • Free Shipping: We offer free standard shipping on all orders over $100 within the contiguous United States. Shipping fees will be waived during checkout.

Please note that shipping costs for international orders are calculated separately. Contact our customer service team for detailed international shipping information.

2. Processing Time

Once your order is placed, we will process it as quickly as possible. Most orders are processed within 1–2 business days, excluding weekends and holidays.

  • Order Confirmation: After your order is successfully placed, you will receive an Order Confirmation email containing your order number and details.
  • Processing Delays: In cases of high demand or during holidays, please be aware that processing times may take longer. We will notify you if any delays are expected.

3. Delivery Timeframes

Delivery times vary depending on the shipping method and destination. Once your order is processed, it will be handed over to the carrier for delivery. Here are the estimated delivery times:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (next-day delivery)

Please note that these delivery estimates apply to orders within the contiguous United States. For Alaska, Hawaii, and other remote areas, delivery times may vary.

4. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. This allows you to track your package’s progress and get real-time updates on its delivery status.

  • Tracking Information: You can check the status of your delivery at any time by using the tracking number provided in your email confirmation.

  • Shipping Carrier: We work with trusted carriers like UPS, FedEx, and USPS to ensure reliable delivery. The carrier for your order will be selected based on the shipping method chosen.

5. Shipping Restrictions

  • P.O. Boxes: We do not currently ship to P.O. Boxes. Please provide a valid street address when placing your order to avoid any shipping delays.

  • International Shipping: At this time, we only offer shipping within the United States. For international orders, please contact customer service at info@coolviraltech.com for further assistance.

  • Restricted Products: Some products may have specific shipping restrictions due to size, weight, or legal regulations. If an item cannot be shipped to your location, we will notify you and provide alternative options.

6. Shipping Delays

While we strive to provide accurate delivery estimates, delays can sometimes occur due to factors outside of our control, including weather conditions, carrier issues, or customs processing (for international shipments).

  • Delays in Transit: If your package is delayed in transit, please allow extra time for delivery. We are not responsible for delays caused by third-party carriers.

  • Force Majeure: Coolviraltech is not liable for shipping delays caused by circumstances beyond our control, such as natural disasters, strikes, or severe weather conditions.

If you have not received your order after the estimated delivery time, please reach out to our customer support team at info@coolviraltech.com for assistance.

7. Missing or Damaged Items

  • Missing Packages: If your order has not arrived by the expected delivery date, please contact our customer service team immediately. We will work with the carrier to locate your package. If the package is lost in transit, we will offer a replacement or refund.

  • Damaged Items: If you receive damaged goods, please contact us within 48 hours of delivery. We may request photos of the damaged items to assist in the claim process. Upon verification, we will offer a replacement or refund.

8. Order Cancellations and Changes

Once an order has been placed, we process it quickly to ensure prompt delivery. However, if you need to cancel or modify your order:

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. We can cancel the order only if it has not been processed or shipped.

  • Changes to Orders: If you need to change the shipping address or add/remove items, please reach out immediately. We will do our best to accommodate your request before the order is processed.

9. Delivery to Multiple Addresses

If you would like to ship items to different addresses, we suggest placing separate orders for each address. We currently do not support shipping multiple items to different addresses in a single order.

10. Customer Support

If you have any questions or concerns regarding shipping, delivery times, or tracking your order, please don’t hesitate to contact our customer support team:

We are here to assist you and ensure your shopping experience with Coolviraltech is as smooth and efficient as possible.