Payment Policy

Effective Date: February 7, 2025

At Coolviraltech, we aim to provide our customers with a smooth, secure, and transparent payment experience. Our Payment Policy outlines the terms and conditions regarding payments for products purchased through our website. By making a purchase on coolviraltech.com, you agree to abide by the terms outlined below.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure that your transaction is seamless and convenient. These payment methods include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For added security and ease of use, we offer PayPal as an alternative payment method. You can link your PayPal account to make quick and secure transactions.
  • Gift Cards: We also accept payments made through Coolviraltech gift cards, which can be purchased through our website or in-store.
  • Bank Transfers: In certain cases, we may accept bank transfers. Please contact us for more information on how to process payments using this method.

2. Secure Payment Processing

At Coolviraltech, we prioritize the safety and security of your financial information. Our payment processing system is powered by trusted, industry-standard encryption technologies. Your personal and payment details are securely transmitted and processed through SSL (Secure Socket Layer) encryption to ensure that your data remains protected from unauthorized access.

We never store sensitive payment details, such as credit card numbers, after the transaction is completed. All payments are processed through third-party secure platforms like PayPal and major banks, ensuring that your data is protected.

3. Order Confirmation and Payment Authorization

Once you complete your purchase, you will receive an Order Confirmation email that includes:

  • The products you’ve ordered
  • Order number
  • Billing and shipping information
  • Total order amount, including taxes and shipping fees (if applicable)

After confirming your order, we will proceed with processing your payment. Please note that the payment authorization might take a few moments to verify the funds in your account. If any payment issues arise, we will notify you immediately and provide steps to resolve them.

4. Pricing and Taxes

  • Product Pricing: All prices displayed on Coolviraltech are in U.S. dollars and include applicable taxes unless specified otherwise. Prices are subject to change without prior notice. However, once your order has been processed, the price at the time of your purchase is locked in and cannot be altered.

  • Sales Tax: We collect sales tax based on the shipping address provided for your order. Sales tax rates may vary by location, and they will be automatically calculated and displayed at checkout.

  • Shipping Fees: Shipping costs are additional to the product prices and will be calculated based on the shipping method and destination. These charges will also be visible during checkout before you complete your purchase.

5. Payment Authorization and Fraud Prevention

For your protection, all orders are subject to payment verification. Coolviraltech employs fraud prevention measures to help safeguard both our customers and our business from unauthorized transactions. We may verify the payment information provided, which could involve contacting you for additional verification if needed.

In case we detect suspicious activity or fraudulent behavior, we reserve the right to cancel or delay any order, and we may require you to provide additional verification before the order can proceed.

6. Failed or Declined Payments

In the event that a payment is declined or fails to process, you will be notified immediately. This may occur due to insufficient funds, incorrect payment information, or technical issues with your payment provider.

  • If the payment fails, please review your payment details and try again with the correct information. You may also opt for an alternative payment method.
  • If your payment fails multiple times, we may temporarily suspend your account or order until the payment issue is resolved.

7. Payment Errors

In rare instances, a payment error may occur, leading to discrepancies in the final amount charged for your order. If you notice any errors in your billing amount, please contact our customer support team at info@coolviraltech.com as soon as possible. We will work with you to correct the error and ensure that you are charged the correct amount.

8. Refunds and Chargebacks

  • Refund Policy: Refunds are processed according to our Return and Refund Policy. If you return an eligible product, a refund will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

  • Chargebacks: We take chargebacks seriously and encourage customers to reach out to our customer support team in case of issues before initiating a chargeback. If you initiate a chargeback without contacting us first, we reserve the right to take legal action, including reporting the chargeback to the credit card company and collections agencies.

9. Subscription and Recurring Payments

If you opt for a subscription service, such as recurring billing for specific products, the following terms apply:

  • You will be billed automatically according to the frequency of the subscription (e.g., monthly, quarterly).
  • You can cancel your subscription at any time by contacting customer service or through your account settings on our website.
  • Any changes to the subscription or payment method must be made before the next billing cycle to avoid additional charges.

10. Contact Information

If you have any questions regarding our payment policy, please contact us:

  • Email: info@coolviraltech.com
  • Phone: 239-658-0615
  • Address: 1854 Wilkinson Court, Immokalee, Florida, United States

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM EST, and will assist you with any payment-related inquiries.

By completing a purchase on Coolviraltech, you acknowledge and agree to abide by our Payment Policy. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing Coolviraltech!