Refund and Returns Policy

Effective Date: February 7, 2025

At Coolviraltech, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help! Please take a moment to read our Refund and Returns Policy, which outlines the process for returning products and receiving refunds.

1. Returns and Exchanges

We offer a 30-day return and exchange policy from the date of delivery for most products. To be eligible for a return or exchange, your item must meet the following conditions:

  • The product must be in its original, unused condition with all original packaging, tags, and accessories intact.
  • The item must not be damaged, altered, or tampered with.
  • You must have the original purchase receipt or proof of purchase.

If your return meets the above conditions, you can request a return or exchange by contacting us at info@coolviraltech.com or by calling our customer service team at 239-658-0615.

2. Non-Returnable Items

Some items are non-returnable and non-refundable due to their nature. These include:

  • Custom-made or personalized products (e.g., items with custom installations).
  • Products that are marked as final sale at the time of purchase.
  • Damaged or used products that do not meet the return requirements.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us within 30 days of receiving your product to start the return process. Provide your order number, product details, and reason for return.
  2. Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
  3. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a traceable shipping service and insuring the item during return shipping, as we cannot guarantee receipt of returned products without tracking.
  4. Processing Your Return: Once we receive the returned product and confirm that it meets our return conditions, we will process your return and issue a refund or exchange, depending on your preference.

4. Refunds

If your return is approved, we will issue a refund to the original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider. Please note:

  • Shipping fees are non-refundable, unless the return is due to a defect or an error on our part.
  • If you received a discount, promotion, or coupon during your purchase, the value of the discount will be deducted from your refund, if applicable.

5. Defective or Damaged Items

If your product arrives damaged or is defective, please contact us within 7 days of receiving your order. We will provide you with a prepaid return shipping label and process a full refund or replacement at no additional cost to you. In the case of defective or damaged items, you will not be responsible for the return shipping charges.

6. Late or Missing Refunds

If you haven’t received your refund after the specified processing time, please follow these steps:

  1. Check your bank account or payment provider.
  2. Contact your bank or credit card company, as it may take some time for the refund to be officially posted.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at info@coolviraltech.com for assistance.

7. Exchanges

If you would like to exchange your product for a different size, color, or model, please follow the standard return process and specify the item you wish to receive in exchange. Once we approve your return, we will ship the exchange product to you, subject to availability. If there’s a price difference between the original product and the exchange, we will charge or refund the difference accordingly.

8. Contact Us

If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us:

  • Email: info@coolviraltech.com
  • Phone: 239-658-0615
  • Address: 1854 Wilkinson Court, Immokalee, Florida, United States

By purchasing from Coolviraltech, you agree to our Refund and Returns Policy. We strive to ensure your satisfaction and provide solutions that align with your needs. Thank you for choosing Coolviraltech for your cooling solutions.